How to create a ticket using our tray icon (for customers on SLA only) – Legal Technology Solutions

How to create a ticket using our tray icon (for customers on SLA only)

How to create a support ticket from the tray icon

For customers that are on a maintenance plan with us, we have a software that’s installed on your computer’s task bar.

  1. On your computer, by the bottom-right corner of your screen, where the CLOCK is, locate our support logo.
    The logo looks like this:
  2. Click on that icon, and a menu will open up:
  3. to create a ticket. choose “Create Support Ticket” and a window will open…
  • Please use the “Attach Screenshot” to attach any error messages that are showing on your screen that you want to report to our engineer.
  • Please be as descriptive as possible.
  • Please change the urgency level according to real needs…don’t “cry wolf” please…

As always, please contact us if the above steps are failing or if you need further help.


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