CSS Installation Related – Legal Technology Solutions

How to tell which version of Windows is installed on your computer.

From the Start menu, RIGHT-CLICK on Computer, then select Properties. Result: The Computer Properties window displays. Results will show: Windows edition displays the version of windows in use. System type displays whether a 32-bit or 64-bit operating system is in use. Note: This window also displays service pack information if applicable.

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How to create a ticket using our tray icon (for customers on SLA only)

How to create a support ticket from the tray icon For customers that are on a maintenance plan with us, we have a software that’s installed on your computer’s task bar. On your computer, by the bottom-right corner of your screen, where the CLOCK is, locate our support logo. The logo looks like this: Click on that icon, and a menu will open up: to create a ticket. choose “Create Support Ticket” and a window will open… Please use the “Attach Screenshot” to attach [...]

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