Articles - Page 20 of 20 - Legal Technology Solutions

How to create a ticket using our tray icon (for customers on SLA only)

How to create a support ticket from the tray icon For customers that are on a maintenance plan with us, we have a software that’s installed on your computer’s task bar. On your computer, by the bottom-right corner of your screen, where the CLOCK is, locate our support logo. The logo looks like this: Click on that icon, and a menu will open up: to create a ticket. choose “Create Support Ticket” and a window will open… Please use the “Attach Screenshot” to attach [...]


How to recover a file from Acronis back ups.

How to recover a file from Acronis back ups Accidents happen. Occasionally, important files get deleted or lost. If you need to recover only a few files, please follow the directions below. You can Explore backups stored in personal and unmanaged centralized vaults. Open the folder where backups are stored. You can either open the path in Windows Explorer manually (you can check the path in Path field in the vault description), or you can press Explore on the vault page to [...]


Recovering single files from ShadowProtect backups.

The Backup Wizard guides you through the process of mounting a backup image file. If the selected image file is part of a chain, ShadowProtect automatically associates the files required to browse and restore this specific backup image file. You only need to select the backup image you want to explore. Once mounted, you can treat the backup image file as you would any other Windows volume: Browse the backup image file. Share the backup image file. Copy individual files and folders [...]