September 2013 – Legal Technology Solutions

CCS hosted exchange: How to configure Exchange account on Android devices

Setting up ActiveSync on Android Devices Synchronization of Exchange mailbox data is supported on mobile devices with Android 2.0 OS or later. Before you start to configure a mobile device, you should do the following: Contact your wireless provider and make sure your plan supports ActiveSync synchronization with Exchange server. Activate ActiveSync service for the Exchange user. Read the Knowledge Base article on How do I enable ActiveSync service for the user? for more information. Make sure you can browse the Internet using [...]

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How to tell which version of Windows is installed on your computer.

From the Start menu, RIGHT-CLICK on Computer, then select Properties. Result: The Computer Properties window displays. Results will show: Windows edition displays the version of windows in use. System type displays whether a 32-bit or 64-bit operating system is in use. Note: This window also displays service pack information if applicable.

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How to create a ticket using our tray icon (for customers on SLA only)

How to create a support ticket from the tray icon For customers that are on a maintenance plan with us, we have a software that’s installed on your computer’s task bar. On your computer, by the bottom-right corner of your screen, where the CLOCK is, locate our support logo. The logo looks like this: Click on that icon, and a menu will open up: to create a ticket. choose “Create Support Ticket” and a window will open… Please use the “Attach Screenshot” to attach [...]

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How to recover a file from Acronis back ups.

How to recover a file from Acronis back ups Accidents happen. Occasionally, important files get deleted or lost. If you need to recover only a few files, please follow the directions below. You can Explore backups stored in personal and unmanaged centralized vaults. Open the folder where backups are stored. You can either open the path in Windows Explorer manually (you can check the path in Path field in the vault description), or you can press Explore on the vault page to [...]

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Recovering single files from ShadowProtect backups.

The Backup Wizard guides you through the process of mounting a backup image file. If the selected image file is part of a chain, ShadowProtect automatically associates the files required to browse and restore this specific backup image file. You only need to select the backup image you want to explore. Once mounted, you can treat the backup image file as you would any other Windows volume: Browse the backup image file. Share the backup image file. Copy individual files and folders [...]

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